Refunds & Returns Policy

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Last updated: January 2026

Yutori Kaori is a small, mindful business. Each item is selected or made with care, and we aim to be fair and transparent with our customers. Please read the policy below before making a purchase.

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Change of Mind

We do not offer refunds or exchanges for change of mind. Please choose carefully before purchasing, and feel free to contact us with any questions prior to ordering.

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Faulty or Damaged Items

If your item arrives faulty or damaged, please contact us within 7 days of delivery with:

• Your order number

• A brief description of the issue

• Clear photographs of the item and packaging

Where appropriate, we will offer a replacement, store credit, or refund in accordance with Australian Consumer Law.

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Handmade & Natural Materials

Many Yutori Kaori items are handmade or crafted from natural materials. Variations in colour, texture, scent, or finish are part of their character and are not considered faults.

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Returns Process

If a return is approved:

• Items must be returned unused and in original condition

• Return shipping costs are the responsibility of the customer, unless the item is faulty

• We recommend using a tracked service, as we cannot be responsible for items lost in transit

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Refund Processing

Approved refunds will be processed to the original payment method once the returned item is received and inspected. Please allow several business days for the refund to appear, depending on your payment provider.

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Contact

For returns or refund enquiries, please contact:

Yutori Kaori
Email: lotusdevi@hotmailo.com

This policy does not limit your rights under Australian Consumer Law.